Remote support
Let us fix it remotely.
Download our support tool so a technician can see your screen and help you directly. You stay in control and can end the session at any time.
Windows and Mac. About a minute to get started.
How it works
Three steps.
- 01
Download and open
Click the button above and open the downloaded file. You don't need to install anything or create an account.
- 02
Read us your session code
The tool shows a 9-digit code. Tell it to your technician over the phone, or reply with it in your ticket.
- 03
We take it from there
Your technician connects, you'll see what they're doing, and you can close the window at any time to end the session.
Only share your code with us.
- Only download this tool if you've contacted us or a technician has asked you to. We will never cold-call you asking you to install it.
- Not sure the request is genuine? Hang up and call us on 1800 33 6000, or email support@ictaustralia.com.au.
- Close the support window when we're done and the session ends immediately.
Prefer to get help another way? Open a ticket.