Contact
Three ways to reach us.
For anything likely to need follow-up, the ticket form is best — it lands straight in the support queue with a reference number.
Best for new issues
Open a ticket
A real ticket with a reference number, routed to the right team. You don't need an account — just an email address.
portal/get-help →Best for follow-ups
Email us
Anything you email to support@ictaustralia.com.au becomes a ticket. Replies on the same thread stay on the same ticket.
support@ictaustralia.com.auBest for urgent
Call us
Business hours: Mon–Fri 8:30 – 5:30 AEST. After-hours fault line for active service issues.
1800 33 6000Already a customer?
Sign in to the customer portal — your tickets, invoices, plan changes, and usage are all there.