Acceptable Use Policy

This Acceptable Use Policy ("AUP") applies to your use of any service supplied by ICT Australia (ABN 88 644 174 158). It forms part of your Terms of Service. We've kept it short: don't use our network to do illegal things, abuse other people, or damage the network. Specifics below.

1. Prohibited activities

You must not use the Services to:

• Break the law — including (without limitation) fraud, distributing child sexual abuse material, harassment, threats, or breach of intellectual property rights.
• Send spam or unsolicited bulk messages — by email, SMS, voice, or any other channel. This includes operating an open mail relay, sending phishing messages, or breaching the Spam Act 2003 (Cth).
• Attack or compromise systems — denial-of-service attacks, unauthorised access attempts, port scanning third-party networks, distributing malware, or operating command-and-control infrastructure for malware or botnets.
• Disrupt our network or other users — including by sending traffic at volumes that materially affect other customers' service, abusing routing protocols, or forging addressing information.
• Resell our consumer services as a wholesale carrier without our prior written consent. (Reselling to your own staff inside a business, or to tenants of a property you operate, is fine.)
• Misuse 1300/1800 numbers — including artificial inflation of traffic, premium-rate forwarding scams, or any activity in breach of ACMA's numbering rules.
• Misuse voice services — including making harassing or threatening calls, "robo-call" campaigns that breach the Do Not Call Register Act, calling-line identification spoofing, or any other activity prohibited by the Telecommunications Act 1997 or ACMA codes.
• Defame or harm others — including defamation, doxxing, or content designed to incite violence.

2. Fair use and traffic management

Our plans are sold as "unlimited" data — meaning we do not impose data caps or charge for usage. Genuine residential and small-business use is fine. We reserve the right to apply reasonable traffic management or to contact you if a single connection's sustained usage is consistent with commercial-grade wholesale activity (e.g. operating a content delivery node) and is materially affecting other customers' service. We will discuss the issue with you first.

3. Security and your responsibilities

You are responsible for activity on your account, including the actions of anyone you allow to use it. Keep your portal credentials and SIP credentials confidential, enable multi-factor authentication where offered, and notify us immediately at support@ictaustralia.com.au if you suspect unauthorised access.

4. Reporting abuse

To report abuse originating from our network — spam, network attacks, scam calls — email support@ictaustralia.com.au with as much detail as possible (timestamps in AEST/AEDT, source IPs or numbers, headers, log excerpts). We investigate every report and respond within two business days.

5. Enforcement

If you breach this AUP we may, at our discretion and depending on the severity:

• Contact you to discuss the issue;
• Apply traffic management to limit the impact on other customers;
• Suspend the affected Service pending resolution;
• Terminate the Service for serious or repeated breach;
• Report the activity to law enforcement or relevant regulators.

We act on threats to the integrity of the network or other customers' service without notice. For all other matters we will give you reasonable opportunity to remedy the issue first.

6. Law enforcement requests

We cooperate with law enforcement requests that comply with Australian law (e.g. valid warrants and notices under the Telecommunications (Interception and Access) Act 1979). See our Privacy Policy for more detail on when and how we disclose personal information.

7. Changes to this policy

We may update this AUP from time to time. Material changes will be notified to active customers by email.

8. Contact