On-demand IT help.
Real humans. Australian-based.
No contracts. No "managed services minimum". You have a problem, we fix it — remotely or onsite. Pay per ticket, by the hour, or set up a retainer if you'd rather know your monthly cost upfront.
Most problems, most days.
On-demand troubleshooting
Computer crashing, wifi flaky, printer refusing to print — fixed remotely or onsite.
Network + wifi setup
Whole-home mesh, business-grade routers, guest networks, secure remote access.
Email + Microsoft 365
Migrations, MFA rollout, mailbox setup, shared calendars.
Backup + recovery
Automated cloud backups, ransomware recovery planning, periodic restore tests.
Cybersecurity hygiene
Endpoint protection, password manager rollout, phishing training for staff.
New device setup
New laptop / PC / Mac — built and handed to you ready to use.
Three steps. Pre-auth before we start.
- 01
Tell us what's wrong
Open a ticket from the portal, email support@ictaustralia.com.au, or call us. You don't need an account — the portal will create one automatically.
- 02
We respond within business hours
A real technician triages your ticket. Most issues we diagnose remotely; if onsite is needed, we'll quote and book it.
- 03
Confirm + go
For paid work, you get an SMS or email with a Stripe pre-auth link. Confirm the amount, we do the work, the charge is captured on completion. No surprises.
Honest. Posted. Pre-auth before the clock starts.
Indicative, ex-GST. We confirm a final price before any work that goes beyond a quick triage.
| Triage call / email reply | Free |
| Remote support, per 15 min | $35 |
| Onsite (metro), per hour, min 1 hr | $165 |
| Onsite, outside metro | Quote |
| Monthly retainer (5 hrs) | $595 |