A short, plain-English summary of each ICT Australia plan, presented in the format required by the Telecommunications Consumer Protections Code (TCP Code). Use these to compare plans across providers on equal terms.
Last updated: 18 May 2026
Month-to-month, no lock-in contract. Typical evening speeds are measured between 7pm and 11pm and updated quarterly. Speeds you actually receive depend on the NBN access technology at your address, in-home wiring, your device, and what others on your network are doing.
NBN_25_5
Light browsing, email, basic streaming.
NBN_50_20
HD streaming on a few devices, family-sized.
NBN_100_40
4K streaming, work-from-home, many devices.
NBN_250_100
Heavy households, creators, big file uploads.
Number rental and routing. Per-minute inbound charges apply to calls received; number setup fees vary by tier (random / preferred / premium SmartNumber).
inbound_starter
One number, one answer point. Great for a sole trader or single office.
Inbound call charges itemised on monthly invoice — see plan page for per-minute rate.
inbound_smart
Multiple answer points + routing rules — the small-business workhorse.
Inbound call charges itemised on monthly invoice — see plan page for per-minute rate.
inbound_enterprise
Multi-site call centres + queueing. Talk to us before subscribing.
Inbound call charges itemised on monthly invoice — see plan page for per-minute rate.
Web hosting is not regulated by the TCP Code but we publish the same CIS-style summary for transparency.
Personal sites, side projects.
Small business + WordPress.
High-traffic + multi-site.
Plans are billed monthly in advance. Usage charges (excess data, voice calls) are billed monthly in arrears. We accept direct debit, credit/debit card, and BPAY. Invoices are emailed and available in the customer portal.
All plans are month-to-month — cancel at any time through the customer portal. Cancellation takes effect at the end of the current billing cycle and no early-termination fees apply unless a plan-specific contract term has been agreed in writing.
Open a ticket from the portal, email support@ictaustralia.com.au, or call 1800 33 6000 during business hours. We acknowledge faults within one business day and aim to resolve within five business days, depending on the wholesale carrier's response.
If something has gone wrong, contact us first. If we can't resolve your complaint to your satisfaction, you can refer the matter to the Telecommunications Industry Ombudsman: tio.com.au or 1800 062 058.
